The Datacenter has confirmed that the fire alarm went off, which is why all power within the suite was cut.
Currently, the power is being restored to the suite as the site team is clearing the alarm and assessing the damages. However, it will take time to restore power to the racks. We are still trying to get an estimation from the Datacenter on when our racks can be restored.
We will provide more updates as we receive more information from the Datacenter! Thank you for your patience and understanding on this issue.
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UPDATE - 06/05/2025 21:35 UTC-5
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Datacenter electrical engineers are on-site and are working to restore power to racks.
Uninterruptible Power Supply (UPS) could not be turned on due to the fire alarms went off.
There is no official estimation as to when this will be completed yet. Our team is still on-site and actively working to get more information at this time.
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UPDATE - 07/05/2025 05:35 UTC-5
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Power and network have been restored completely. Our team will keep this incident open until we receive an official update from the datacenter.
